The hotel offers amenities for your comfortable stay and unforgettable experiences
Superb Beds
“I had the most restful sleep in the super king-size bed, easily the most comfortable I’ve ever experienced at a hotel.” view full review
Delicious Breakfast
“The breakfast buffet was excellent, featuring a variety of choices with perfectly cooked items served directly to our table.” view full review
Luxurious Bath
“The suite's bathroom was a dream, featuring a stylish roll-top bath and a drench shower that made for a refreshing start each day.” view full review
Charming Design
“The quirky and homely décor of the room added a special warmth, complemented by little luxuries like Lindt chocolates and L'Occitane toiletries.” view full review
General
No smoking on site
Wi-Fi
Parking
24-hour reception
Pets allowed
Luggage storage
Smoke detectors
Key card access
Key access
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Housekeeping
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
Thames Street, The Quay,
Poole,
United Kingdom,
BH15 1JN,
Dorset
Map view
Thames Street, The Quay,
Poole,
United Kingdom,
BH15 1JN,
Dorset
City landmarks
PooleEngland
Poole Harbour
670 m
Museum
Poole Museum and Scaplen's Court Museum and Herb Garden
900 m
West Quay Road
RNLI Memorial Sculpture
820 m
Museum
Poole Old Lifeboat Museum
620 m
Shopping Area
The Dolphin Centre
890 m
Park
Hamworthy Park
1.6
km
The Quay
RNLI Lifeboat Museum
620 m
Jolly Sailor
Poole Quay Ferry
710 m
Stanley Green Rd
Poole Town FC Stadium
1.7
km
The Project Climbing Centre
The Project Climbing Centre
1.1
km
Bay
Holes Bay
2.3
km
Evening Hill
2.3
km
Park
Upton Country Park
3.0
km
Park
Poole Park
2.1
km
Baiter Park
1.7
km
Island
Brownsea Island
2.7
km
Park
Poole Park Santas Grotto
1.9
km
Boating Lake
1.6
km
Poole BH15 1XR
Harbourside Park
1.7
km
Island
Brownsea Island Scout camp
2.9
km
Whitecliff Road
Whitecliff Recreation Ground Play Area
2.5
km
99 Lake Dr
Lake Pier
2.5
km
Channel
Lake Beach
2.6
km
Nearby
Bridge
Twin Sails Bridge
260 m
The Quay
Purbeck Pottery
120 m
The Quay
Sea Music Sculpture
140 m
Museum
Poole Waterfront Museum
260 m
The Quay
Birds of Poole Harbour
290 m
Unit D2-D5
Studio Poole
500 m
Restaurants
Hotel du Vin Bistro Poole
260 m
Thames Street
Da Vinci's Restaurant
140 m
Kiosk 7 The Quay
King Charles Inn
70 m
1 Thames Street
La Lupa
180 m
Yeatmans Old Mill 21 The Quay The Quay
Rope and Anchor
110 m
4 Sarum Street
Cafe Explore
80 m
Poole Museum 4 High Street 4 High Street
Italian Diva
150 m
11 High Street
The Antelope Hotel Restaurant
180 m
8 High Street
Robinsons fish and chips
120 m
Unit 1
Custom House Cafe
120 m
The Old Custom House The Quay The Custom House
Storm Fish Restaurant
200 m
16 High Street
Coffee Saloon
150 m
High Street
Karma Mediterranean Grill & Bistro
230 m
22 High Street
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.0
Location
9.0
Service
9.5
Dining
5.8
Guest reviews
8.0/10
based on 5 reviews
4.5/5
based on 1696 reviews
8.5
8.5/10 based on 1446 reviews
#2 of 13 hotels in Poole based on Tripadvisor
Ross
United Kingdom,
April
2024
7.4/10
The hotel offers a cozy garden terrace for our dog and serves lovely coffee, but the room views are limited to other properties. The staff, especially the Restaurant Manager and Night Porter, went above and beyond to make us feel welcome. The location is very close to Poole harbor and the interesting Quay area, providing a quiet retreat yet convenient access to nearby attractions. The dining experience had some letdowns with overcooked scrambled eggs, but fresh unlimited pancakes were a hit.
Rooms
7.0
The room with limited views into other properties was cozy, with a lovely garden terrace for our dog.
Service
9.0
The staff, particularly the Restaurant Manager and Night Porter, made superhuman efforts to ensure we felt at home.
Location
8.0
The hotel is very close to Poole harbor and the interesting Quay area, offering a quiet retreat with easy access to nearby attractions.
Dining
6.0
The dining experience had some disappointments with overcooked scrambled eggs, but the fresh unlimited pancakes were a delightful offering.
Facilities
7.0
The hotel offers pet amenities and a garden terrace but lacked some desired dining options.
Scott
United Kingdom,
March
2024
8.8/10
I couldn't have asked for a more delightful stay. The hotel's location is superb, very close to Poole harbour and set in the historic Poole Quay area, making it an excellent choice. The rooms were cozy and offered beautiful views, and the service from the hotel staff was exceptional. Although the dining experience fell short with overcooked scrambled eggs, the overall experience was still fantastic.
Rooms
9.0
The rooms were cozy with lovely views. A perfect retreat after a day of exploring.
Service
9.0
The hotel staff made superhuman efforts to make me feel at home. From the attentive Restaurant Manager to the cheery Night Porter, the service was exemplary.
Location
10.0
The hotel is excellently located near Poole harbour, offering easy access to the quay and surrounding attractions. A prime spot for exploring the area.
Dining
7.0
While the dining experience had its flaws with overcooked scrambled eggs, the other French-themed options were excellent. A mix of hits and misses.
Facilities
9.0
The hotel's facilities were top-notch, making my stay even more enjoyable. Everything I needed was readily available.
Christopher
United Kingdom,
October
2023
8.2/10
The hotel offers rooms with private gardens, large comfortable beds, and enormous showers. The view from the room overlooks a public car park. The service provided is top-notch, with staff making extraordinary efforts to ensure a homey atmosphere. The location is perfect, situated in the interesting Quay area near historic Poole. However, the dining experience was a letdown with overcooked scrambled eggs and greasy sourdough. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
I loved having my own private garden and the bed was incredibly comfortable. The enormous shower in the bathroom was a nice touch.
Service
10.0
The staff went above and beyond to provide exceptional service. They were incredibly friendly and accommodating.
Location
9.0
The hotel's location in the Quay area of Poole was fascinating and close to the harbor. A fantastic spot to explore the surroundings.
Dining
5.0
The dining experience fell short with overcooked scrambled eggs and greasy sourdough. A disappointing aspect of an otherwise great stay.
Facilities
9.0
The hotel provides great amenities and services for a comfortable stay.
Neil
United Kingdom,
June
2023
8.0/10
The hotel is situated directly off the Quay in the old town, offering a pleasant location close to all the tourist attractions in historic Poole. The rooms come with an excellent disabled shower but lack sufficient electric lighting, and the bathrooms are well-maintained. The service from the hotel staff is exceptional, especially from the Restaurant Manager and the cheery Night Porter. The dining experience, although included, was a letdown with overcooked scrambled eggs and greasy sourdough. Overall, a brilliant hotel with some areas for improvement.
Rooms
8.0
The rooms feature an excellent disabled shower and good bathroom facilities.
Service
10.0
The service received from the hotel staff, particularly from the Restaurant Manager and the Night Porter, was top-notch.
Location
9.0
The hotel is conveniently located just off the quay in historic Poole, offering easy access to all the tourist attractions.
Dining
5.0
The dining experience, although included, was disappointing with overcooked scrambled eggs and greasy sourdough.
Facilities
The hotel provides basic facilities with room for improvement in the dining area.
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